Perceptive Client Desktop Client crashes when opening PDF files may be caused when libraries used by Adobe Acrobat are unloaded from memory by Windows prior to the user trying to open an additional PDF document. There can be instances where the PDF file itself is corrupted but that usually results in a PDF popup error about the file being corrupt rather than a crash of the Perceptive Client Desktop Client. Issues opening PDF documents in Perceptive Content on MiWorkspace devices should be escalated to MiWorkspace Neighborhood IT or the ITS Document Imaging Team. MiWorkspace has implemented a separate workaround for this particular PDF issue. Note: The resolution steps in this article are intended for Perceptive Content Desktop Client users who are not using Perceptive Content on a MiWorkspace computer. The issue most frequently occurs if a customer attempts to open a PDF document after previously opening and closing PDF documents during the same user session in Perceptive Content. This typically happens when attempting to view PDF type documents on a device that has Adobe Acrobat installed. Perceptive Content Client will crash or close when attempting to open a document to view or update. Document Imaging / Perceptive Content Desktop Client Issue

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